What are you looking for information about?

• Deliveries and deliveries : In stock items ordered before 4.30pm will be delivered the next working day within Belgium. You can find the current delivery time on each product page.
• Different shipping costs : If you receive a message that your order cannot be completed because of the delivery costs, a member of staff will contact you about this. This is as follows: with volume freight, length freight and pallet freight, additional shipping costs are charged. The shipping costs in that case deviate from the standard shipping costs.
• Payments
  You can pay with Bancontact, Mister Cash, Credit Card (VISA, Mastercard, Maestro, American Express), PayPal,…
• Returns: To us  Return Policypage for more information.
• Customised: It is also possible to order a customised product. Please contact our customer service department about this
• Collection point : Our collection point is open every working day from 8.30am and 4.30pm. Our pickup point is located at Magazijnstraat 3 in 3550 Heusden-Zolder Belgium

How can you contact us?

• Call direct on +32 11 26 24 20 (immediately a staff member on the line)
• Please ask your question via chat ( Immediately a member of staff will be online to answer your questions)
• Send an email to  info@hotcoldshop.com you will receive a reply to your question within one working day.

What is Hotcoldshop’s IBAN?

• Hotcoldshop’s IBAN is: BE02 3632 0612 5040